Customer Service Representative with French OR German

Job description
Customer Service Representative is available to receive a customer call, handles emails, ensures consistent productivity and quality of service, assigned accordingly. The CSR is responsible mainly to:

• 
  Be available to receive any new calls at start of shift
• Ensure consistent productivity and quality of service
• Ensure that all tickets are logged and assigned according to the account's procedures
• Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
• Handle and assist OSS (second level) with problem determination
• Escalate queries when required to appropriate personnel
• Minimize outbound call duration and quantity
• Monitor ticket queues
• Apply end to end ticket and call handling expectations of account
• Escalate any issues as soon as they arise to the appropriate contact
• Identify knowledge management gaps and drive closure
  
  Required:
  Excellent communication and customer care skills
  Intermediate level of English
  Fluent in another European language: German or French
  Stress-resistant, enthusiast and willing to work in a team
  Ability to operate well in an international environment, multicultural environment
  Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills 

If interested, please contact me: