HVAC technicians.

I Scope & impact of the position on the organization:

The Services Technician services equipment for Client Customers in the country. He/She will be responsible for commissioning, repairing, maintaining, and upgrade of HVAC Integrated Systems, utilizing knowledge of Air Conditioning theory.

II General - Responsibilities include:

A - Safety

• Performs all designated activities in a safe manner and is accountable for his/her PPE. Complies with Client’s safety standards and rules as laid out in the Instruction Manual and office regulation
• Inspects vehicle condition and literature supplies. Maintain vehicle by keeping a record of services manuals, scheduling and completing repairs/maintenance
• Maintains PPE, tools, and personal equipment by inspecting for signs of wear.

B - Duties

• Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction :

-        Performs commissioning, repairs, maintenance, upgrade and work related to HVAC services

• Prepares for on-site works by anticipating difficulties, gathering materials, tools, and instructions as necessary
• Identifies, analyzes, diagnoses, and repairs systems and products at customer's location :

-        Uses a variety of hand tools, wiring diagrams, piping schemes, IOMs or engineering specifications as required

• Documents work by timely completing paperwork on each job and maintaining required files (paper or electronic – DFSD)
• Determines parts to order for repairs and timeliness of need
• Keeps current on all Client products concerning installation, operation, maintenance, service, and repair
• Represents company by serving as a direct customer contact ; Is able to listen, inform and recommend
• Supports other technicians by providing technical advice and offering guidance
• Participates in Technicians/Services acquisition programs and provide Sales Lead
• Flexibility to work overtime/weekends, as required
• Works independently

III Profile:

Diploma & Experience: Technical graduate with a certificate in Heating, Ventilation, and Air conditioning, one or two years of related experience or equivalent combination of education and experience(be specific per country)

IV Skills :

• Knowledge of HVAC Principles/Equipment:  Must be familiar with Client and various other air conditioning products and have field experience in installation techniques and servicing/repairing HVAC equipment

• Customer Service Skills:  Must have excellent customer interaction skills and have the ability to answer questions and resolve customer concerns.

• Computer/Software Skills:  Must have the ability to use a computer and software (e.g., MS/ Office, Excel, and MS Windows)

• HVAC Technical Skills: Must have demonstrated mechanical and electrical ability

• Strong Analytical Skills: Must have the ability to dissect and manipulate data and situations to arrive at the best possible solution

• Listening Skills: Must have the ability to hear (attend to) and interpret communication.

• Oral Communication Skills: Must be able to speak clearly, use correct grammar, and project enthusiasm through voice inflection and intonation

• Written Communication Skills: Must be able to write clear, concise reports

• Problem-Solving Skills: Must have the ability to resolve situations or matters as they arise

• Interpersonal Skills:  Must demonstrate the ability to interact and communicate clearly with a variety of people and personality styles

• Language-Skills: Must have the ability to speak effectively to customers and employees ; English knowledge is an additional asset

• Others : Hold a valid driver’s license