Customer Care Consultant with languages

Customer Care Consultant with languages

German/ French/ Norwegian/ Dutch/ Danish/ Finnish/ Swedish/ Hungarian and other

The candidate hired for this position will be responsible for:

• contact with end users, logging and managing incidents and requests (via telephone, e-mail and Customer internal system),
• proceeding with the initial assessment, diagnosis and remote IT systems support and user help,
• providing in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools,
• escalating potential problems and complex incidents to Competence Centers or Resolver Groups via CRM system.

Requirements:

• Ability to communicate orally and in writing in English (B1, B2) and  German/ French/ Italian/ Norwegian/ Dutch/ Danish/ Finnish/ Swedish/ Hungarian/ Romanian/ Greek/Spanish (C1) is a must,
• at least secondary education,
• correct diction and ability to conduct telephone conversations,
• willingness to work in the shifts system,
• pro Customer attitude,
• engagement and inquisitiveness,
• technical / IT education, experience in HelpDesk / CallDesk and technical interests or hobby will be an asset.

We offer:

• work in a harmonious team,
• multicultural work environment,
• private medical care for employees and their families,
• life and accident insurance,
• sports program (Multisport),
• participation in development of new structures of the company.