NON VOICE GERMAN CUSTOMER SUPPORT ROLE

One of our iGaming clients is looking to hire a German speaking Customer Support Agent - Non Voice Role . You will have the opportunity to be part of something unique and help build up the business. If you have a proven background working working within a call center environment, then this could be the role for you!

Responsibilities

• Responding to customer queries in a timely and accurate way, via phone, email, or chat
• Resolving queries, recommending solutions, and guiding players through features and functionalities
• Identifying customer needs and helping customers use specific features
• Analysing and reporting product malfunctions
• Monitoring player complaints, escalating to our Customer Support Manager when necessary
• Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
• Recognising patterns of problem gambling and escalating as required
• Working closely with the payment and fraud departments to problem solve when necessary and manage withdrawals
• Liaising with different departments when necessary in order to improve processes and give a better service

Qualifications

• Professional level of English and German
• Exceptional communication skills, both written and verbal
• High level of attention to detail
• Enjoy problem solving
• Ability to work well under pressure