Dutch speaking Customer Service Agent

Who Are We Looking For?

Are you an enthusiastic communicator with a knack for problem-solving? Do you thrive in dynamic environments and enjoy providing top-notch service to customers? If so, we want you on our team!

Responsibilities:

• Initial Training for 6 weeks
• Respond to inbound calls from customers regarding technical queries and solve them in the best manner
• Escalate more complex issues to the technical department as required
• Document and update the CRM with the required information to ensure a proper follow up till the ticket is fully solved
• Identify opportunities for upselling/crosselling

Requirements:

• Strong communication skills in Dutch and English
• Ability to communicate professionally, enthusiastically
• Solution-oriented.
• Quick learner with the capacity to process information efficiently.
• Independent worker who enjoys challenges and maintains focus on customer satisfaction.
• Previous experience in customer service is a definite plus.

What is on Offer:

• A rewarding experience abroad that will enhance your professional and personal growth.
• Flexible work arrangements, with the option to work partially from home and partially in the office.
• Comprehensive, paid training and ongoing support from your trainer and team leader.
• Friendly and supportive work environment, with opportunities for team bonding through social events.
• Long-term employment with stimulating challenges.
• Competitive salary
• Additional benefits including a fixed project bonus, performance bonus, and private health insurance.