Merchant Account Representative

The perfect candidate will have:

• English proficiency – writing, speaking and listening;
• Proficiency with personal computers and Microsoft Office applications (i.e., Word, Excel, PowerPoint);
• Excellent communication skills and effective listening skills;
• Familiarity with CRM systems;
• Knowledge of customer service principles and practices. A proper phone etiquette is required;
• Proactive personality, our ideal candidates are analytical thinkers and problem-solvers.
• Availability for 2 shifts schedule
• Must have EU passport or Permanent Residency for the Czech Republic

In this role you will:

• Handle and solve customer complaints by phone, email and chat;
• Provide accurate and complete information by using the right tools;
• Respond in a prompt manner to customer inquiries;
• Provide appropriate solutions, alternatives and follow up to ensure resolution;
• Handle various tasks in CRM system;
• Prepare weekly reports according to business needs;

We offer:

• Attractive salary package;
• Young and friendly environment;
• Workplace in the city centre;
• Genuine chance to grow and develop your career long term;
• International working environment where English is used daily among other languages;
• Paid courses and certifications in order to better yourself professionally;
• All relevant training in order be able to develop your role with confidence;
• Educational courses
• Sick days
• Fresh fruit and tea/coffee in the office