Customer Service Agent

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We are looking for a part Customer Service Agent in Prague, Chez Republic to join our team for a fixed period of time (6 months with possibility of prolongation). The working day is Wednesday (8 hours per week).The Customer Service Agent has the responsibility for handling Visa Applications in accordance with company processes.

Your Key Responsibilities will be:

• Handle day-today Visa Applications in compliance with Standard Operations Procedures,

• Greeting customers, supporting completion and checking of applications, obtaining bio-metric data and other documentation,

• Following an established and defined filing and administration process, guided by a computer-based system,

• Ensure engagement with applicants, provide a first-class service and positive customer experience,

• Flag to Management/Supervision applications that may give rise to concern,

• Handle customer complaints assertively, and efficiently,

• Handle problem customers assertively and diplomatically,

• Support initiatives to support the ongoing improvement of business performance,

• Support colleagues to develop and implement continuous improvement initiatives,

• Performs business trips abroad when required by the Management.

Essential Requirements:

• General education to higher secondary school level,

• Robust knowledge of customer service techniques and principles,

• Demonstrable experience in a customer service role engaging direct liaison with the public,

• Working in a fast-paced and at times highly pressured environment,

• Competent technology skills in particular with MS Office.

• Fluent in English; Czech languages. Knowledge of any other language (Russian preferably) will be considered as an advantage,

• Excellent personal time management and organizational skills.

• Can do attitude and willingness to go the extra mile when required

• Self-motivated

• Patient, professional and with a stable personality

• Available to work extended hours from time to time, and at short notice

• Able to demonstrate a clean criminal record, in accordance with the vetting/declaration process of the base country location.

Desirable Requirements:

• Experience in a Public Sector / Government client working environment / Visa Application Business/ Sales Department,

• Experience of working abroad and / or in an international organization,

We offer: Fixed term employment (6 months with a possibility of prolongation),

A monthly bonus program (based on the performance evaluation),

A nice and interesting working environment.

Who we are: TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our countries of operations. We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers. 

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