Customer Service

Responsibilities:

• Answer technical support requests via email and phone; Help guide customers through the setup process;
• Collaborate with the engineering team to solve more complex issues;
• Identify, document and follow up with engineers on product bugs and features; Update knowledge base and troubleshooting documentation for internal and customer use;
• Act as a liaison between engineering, customer success and sales on technical issues affecting our customers.

Requirements:

• Native German speaker;
• Fluent in English;
• Excellent written and verbal communication skills;
• Previous experience in a client-facing technical role for a product business;
• Strong problem-solving, decision-making, and critical-thinking skills;
• Professional, courteous and committed to provide amazing customer support; Open-minded, positive and keen to learn;
• Great attitude, team player;
• Willing to work flexible hours;
• Keen to mentor and help train junior team members;
• College degree.

Offer:

• Base salary, food allowance, health insurance, life insurance, and some other benefits; Permanent contract;
• All the equipment you need to work from home;
• Being directly part of a start-up, software company;
• Working in a team that values quality over quantity and has achievable goals and metrics; Having a real chance of internal training and growth;
• Working in an healthy, balanced, fun and challenging environment;
• Working remotely from anywhere in Portugal.