Russian Speaking CSR | Mobile Gaming Account

Position Requirements:

· Must be a Native Russian Speaker.

· Proven work experience of 2+ years in the game industry.

· Proven work experience of 2+ years as a Customer Service Representative.

· Has a passion for online/mobile games.

· Has experience using ticketing/ email systems such as Helpshift, etc.

· Can work under minimal supervision.

· Ability to multitask.

· Ability to understand player’s concerns or situations easily.

· Ability to handle difficult players in a professional and polite manner.

· Amenable to work on a shifting schedule. (weekends and nightshift schedule).

For applicants, kindly send us a message.

General Responsibilities:

1. Customer Service: Solve game-related issues for the players via online ticketing system

· Professionally resolve players’ questions, submitted to our CS channels, and report to the game studio.

· Manage and collect players' feedback on CS channels and community pages.

· Compile reports for major questions and key CS metrics tracking.

2. Community Management: Help players to stay informed about the game’s update through different social media channels.

· Manage day to day outbound communications and track key metrics.

· Maintain communication with moderators to drive our community.

· Create and administer surveys & share results with game studios.

· Create fun events and analyze their performance.

· Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.

3. Localization and Testing: Participate in helping the game by testing and report localization errors and bugs.

· Translate from English to your native language, while retaining the style of the game.

· Test translations and new functionalities before an update is released.

· Report in-game bugs or other glitches and issues.