Customer Service Agent with native German + English (night shifts)

We are looking for a Customer Service Representative with German and English for HomeAway, a company leader in the travel industry. This person will be responsible for delivering a world-class customer experience for owners, travelers and property managers who contact the company. Knowledge of German and English, experience in customer service and availability for nightshift required.

As a Customer Service Representative with German + English, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy is a Full time 40h: Day Shift Monday to Sunday with 2 days off

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in German in addition to English (Spoken and written)

Experience

-One or more year of customer service experience (in contact centers preferred but not essential)

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)

Softskills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and team work
-Maintain calmness under pressure