Receptionist for guesthouse

Paid Reception Internship

• Company name or name of the person in charge: Feel Lisbon B&B 
• Job vacancy: Paid Reception Internship 
• Number of vacants: 2

We are a small B&B located in Lisbon, Portugal. We are very travel oriented and fun, aiming to be an original and unique experience for the guests. Our staff is closely knit and relaxed, making the stay of the customers as good experience as possible.  We are looking for an intern for a reception / customer relations placement. Immediate entry. Part - time with 16h to 24h per week. 

Job description: 
As a reception member of a hostel, you will have to get involved in many different tasks, whilst remaining positive and keeping a smile in your face when dealing with customers. We really believe that this will be a really good experience to get to know different hotel working areas.

Main tasks:
- Checking guests in and out
- Basic concierge assistance
- Planning and organize group arrivals
- Assisting in cash advances, exchange money, check guest folios
- Commercial information to customers
- Day to day processing and input of group reservations while following hotel reservations policy
- Maintaining a positive selling approach to maximise yield in both occupancy and rates
- Assisting the Front office with closing of accounts
- Answering all calls promptly in a courteous and efficient manner
- Ensuring all reservations are accurately actioned within the same working day
- Assisting in the Front Office as required, especially with guests checking in and out

Requirements:
- Open to work in different shifts Morning - Afternoon 

Fluent in English

- Basic level of Portuguese

LOCATION: LISBOA