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Polish Technical Advisor

  • Job vacancy: Polish Technical Advisor
  • Number of vacancies: 11
  • ⭐ Premium

We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.

  • Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 
  • Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
  • Outbound support (e.g. related Smart Mobility or e-Performance Services) 
  • Case monitoring (Monitoring, handling and - if necessary – escalation of open cases) 
  • Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

What you need to have

  • Polish native/ advanced level
  • English advanced level (minimum C1)
  • No employment termination due to just cause in work history
  • Knowledgeable in Windows based and Microsoft Office Applications
  • Secure handling of IT systems
  • Excellent listening and written/oral communication skills in supported languages
  • High passion for automotive topics and digital technologies
  • Make empowerment business decisions with little guidance
  • Demonstrate out of the box thinking in order to resolve customer concerns
  • Proficient documentation and note taking; must be able to clearly document information
  • Maintain a clear understanding of policy and procedures and warranty coverage
  • Understand the geography of the respective markets working for and being able to identify regions and provinces


Christiana

12 days ago

Tags: Student Jobs Lisbon, Lisbon, Portugal

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