German Technical Advisor

We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.

• Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 
• Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
• Outbound support (e.g. related Smart Mobility or e-Performance Services) 
• Case monitoring (Monitoring, handling and - if necessary – escalation of open cases) 
• Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

What you need to have

• German native/ advanced level
• English advanced level (minimum C1)
• No employment termination due to just cause in work history
• Knowledgeable in Windows based and Microsoft Office Applications
• Secure handling of IT systems
• Excellent listening and written/oral communication skills in supported languages
• High passion for automotive topics and digital technologies
• Make empowerment business decisions with little guidance
• Demonstrate out of the box thinking in order to resolve customer concerns
• Proficient documentation and note taking; must be able to clearly document information
• Maintain a clear understanding of policy and procedures and warranty coverage
• Understand the geography of the respective markets working for and being able to identify regions and provinces