Customer Service Support

Offering the best quality service to the customers while working with prestigious worldwide brand

• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents, and system training.
• To be able to offer recommendations to common problems or frequently asked questions

Requirements for the Customer Support Agent Vacancy:

• Fluency in German, Italian or any other european language (Native);
• Good knowledge of English (B1 level);
• Good computer skills;
• Excellent communication skills;
• Good time management skills;
• Team spirit

Benefits:

• Competitive salary;
• Meal vouchers;
• Fixed-term, renewable employment contract;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance).
• Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your flight expenses
• Accommodation in one of our Client's company’s shared apartments;
• Free Portuguese lessons, sports activities and much more!!

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