Customer Service Agent - German Speakers Lisbon

At this moment our client, the global leader in contact centre services serving prestigious clients around the world, is looking for a Customer Service Agent - German Speakers , to work in Lisbon , Portugal .

Main responsibility

Owning the customer questions and ensuring a timely resolution and response;

Providing troubleshooting and general support for the customer;

Identifying issues for escalation and routing accordingly;

Engagement with second line support teams;

May interact with other departments to ensure resolution of customer questions.

Your Profile

Proficiency level of German (written and spoken)

Good knowledge of English language

Excellent knowledge of MS Office Applications

Minimum high school graduated of educational background

Available to work between Monday to Friday, between 8 a.m. to 5 p.m

Our Offer

Renewable employment contract, possibility to become permanent;

Refund of your initial flight (9 months after contract signature);

Possibility to live in a room in a company-owned apartment in Lisbon (for applicants who relocate to Lisbon);

Excellent opportunity in a leading multinational company;

Long-term career opportunities and job security;

Multi-awarded work environment;

Investment in training and personal development