Support with fluent German

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Stefanini offers consulting services, solution development and integration, Business Process Outsourcing, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

In Stefanini we believe in the strength of technology as a way for companies to revolutionize and the power of people to maximize its impact. That is why Stefanini delivers solutions and innovation around the world. After all, technology may be important, but you are the one changing the world.

For our location in Krakow, we are looking for talented people to make a real contribution to our business as:

 

Support with fluent German

 

If you love interacting with a diverse range of people and are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

 

We expect a mix of technical and customer service skills, and to be passionate about technology and helping people.

 

Responsibilities:

• Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
• Log all service requests into the company service call tracking system
• Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
• Follow-up on closed service requests to insure customer satisfaction
• Assist in training initiatives to new and current employees

 

Requirements:

• Fluent both spoken and written German
• High standards in both written and spoken English (min. B2 level - work proficiency)
• Knowledge of computer systems and related hardware is an asset
• Working knowledge of operation and use of personal computers, utilizing Microsoft Office Suite, the Internet browsers, e-mail systems, etc.
• 0-2 years’ experience in a similar position will be an asset
• Willingness to participate in shift work system
• Willingness to travel
• Eager to learn new technologies
• Attention to details
• Must be a problem solver
• Positive, can do attitude and ability to work in a team
• Strong communication skills
• Ability to cope with stress and workload

 

Our offer:

• Full time job, stability of employment
• Competitive salary package
• Intensive training
• Benefit package
• Private medical healthcare
• Referral bonus
• International assignments
• ITIL based career paths

If you want to join us, visit our website and career section!

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