Support with fluent Danish

Stefanini offers consulting services, solution development and integration, Business Process Outsourcing, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

For our location in Krakow, we are looking for talented people to make a real contribution to our business as:

Support with fluent Danish

If you love interacting with a diverse range of people and are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!

We expect a mix of technical and customer service skills, and to be passionate about technology and helping people. 

Responsibilities 

• Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
• Log all service requests into the company service call tracking system
• Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
• Follow-up on closed service requests to insure customer satisfaction
• Assist in training initiatives to new and current employees

Qualification / Profile

• Fluent Danish (min. C1 level)
• High standards in both written and spoken English (min. B2 level - work proficiency)
• Technical skills to include: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, etc.
• High school/college/university diploma from a technical area or equivalent experience – nice to have
• 0-2 years’ experience in a similar position will be an asset
• Willingness to participate in shift work system
• Willingness to travel
• Eager to learn new technologies
• Attention to details
• Must be a problem solver
• Positive, can do attitude and ability to work in a team
• Strong communication skills
• Ability to cope with stress and workload

Our offer

• Full time job, stability of employment
• Competitive salary package
• Intensive training
• Benefit package
• Private medical healthcare
• Referral bonus
• International assignments
• ITIL based career paths

Stefanini offers an enjoyable, international atmosphere where you can really see results and progress every single day.

If you are interested in joining our global team - visit our website and career section! :)

STEFANINI