Assistance of the division „Service desk“

For our customer based in Katowice and Cologne we are looking for a committed and motivated employee for the division „Service Desk“, who would like to work in a young and dynamic environment.

Tasks:

• Assistance of the division „Service desk“, qualified (by phone or written) assumption and evaluation of incoming requests

 • Support of users in dealing with IT-applications (also via remote software)

• Finding solutions within specified scope

 • Documentation, classification and prioritization incoming Hard- and Software incidents using a central Helpdesk system

• Forwarding of tickets to appropriate support units

Requirements:

 • One of the following language combinations fluent in spoken and written is indispensable German/Spanish or English/Spanish or Polish/Spanish

• Good knowledge of Windows 7, Windows 10 and Microsoft products

 • Analytical, solution-oriented thinking and confident appearance

• Ability to work in a team and service-oriented mind

• Structured approach

 • Minimum 20 working hours a week in Katowice or Cologne Are you interested in starting with us?