Arabic Speaking Guest Relations Representative
- Job vacancy: Arabic Speaking Guest Relations Representative
- Number of vacancies: 1
- Checks the daily arrival list
- Welcomes guests to the hotel
- Maintains updated database of regular guests and VIP guests
- Scans the upcoming reservations a week further from the actual day and sends personal e-mail letters in a warm, welcoming and inviting manner
- Maximises guest satisfaction and utilisation of hotel facilities by promoting hotel restaurants and other services to guests
- Keeps self updated on all local events, exhibitions, concerts, sites, restaurants, activities etc., in order to provide guests with updated information and assistance
- Maintains a supply of hotel brochures, local maps, restaurant menus and services
- Arranges for special services requested by guests
- Stays current with development in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Arranges fulfilment of guest services by co-operating with GSR, Bell staff, Housekeeping, Reservations and Room Service
- Informs Front Office staff regarding spelling of guest’s name, address and other information personalising the guest’s experience at the hotel
- Is fully aware of The Radisson Hotel Group’s service concepts
- Is fully aware of all current hotel and Radisson promotions
- Is fully conversant with the hotel PMS (Opera)
- Communicates effectively with guests, colleagues, and supervisors
- Demonstrates teamwork by co-operating and assisting Front Office colleagues as needed
- Follows up with any kind of dissatisfaction with hotel services and takes responsibility of %100 Guest Satisfaction Guarantee
- Uses the ABC approach to respond to negative comments and complaints; and notifies Front Office Manager and appropriate Department Head immediately for appropriate follow-up
- Acquires and uses information from the Front Office’s updated database of regular guests and VIP guests to provide personalised service
- Welcomes and escorts guests upon arrival; exhibits courteous manners
- Gets familiar with Business Class, Suite guests and VIP’s for a warm and personalized service
- Shows Yes, I can! attitude to all guests at all times
6 years ago
Tags: 
Student Jobs Istanbul,
Istanbul,
Turkey
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