Summer Internship - Customer Service Agent - (Costa Brava)

SUNTRANSFERS is Europe's favourite airport transfer company. We coordinate private transport for international travellers from our offices located on the beautiful Costa Brava. Suntransfers.com is growing fast and we are looking for multilingual, motivated, customer-focused individuals to join our dynamic and international team of travel professionals.

As Customer Service Trainee, you will learn the ins-and-outs of the Customer Service department. Throughout the training period you will gain a comprehensive understanding of the various aspects which encompass a successful e-commerce business.

During your internship you will receive structured training as well as ongoing coaching and development.

You will be assisting our CS team with:

• Assisting customers seeking Suntransfers.com availabilty, pricing & service information (telephone and email)

• Booking administration, reviewing customer bookings for errors and inconsistencies

• Calling customers to help them complete their payments

• Intermediation between customers and transport suppliers

• Sending transfer service notifications to suppliers eg: new bookings, changes and cancellations

• Travel assistance in the event of transport supplier service failure

• Reinforce supplier compliance with our standard operating procedures (SLA)

• Other duties as assigned

Our office is open 24 hours a day 365 days a year. Customer Service Trainees share rotating shifts: Day/Afternoon/Evening shifts.

Compensation: 800 euros brut / month

Other information:

- Five 8-hour shifts with two days off per week

- Shift rotas include weekends

We offer the opportunity to join one of the most exciting e-commerce companies in Spain.

Desired Skills:

• Tourism studies or any related field

• Advanced level spoken and written English & Spanish

• Any experience in tourism industry a plus

• Excellent computer & internet skills

• Pleasant, professional telephone manner & good communication skills

• Attention to detail, fast-learner and hardworking

• Friendly, patient, empathetic customer-oriented attitude