International Customer Services Assistant

Job Description:

We are looking for a candidate of German / Scandinavian / French / Italian nationality.

Key responsibilities will include:

• Project manage customer database of more than 1,000 customers and potential customers (maintain, enter and most importantly analyse data)
• Creating Marketing ideas and determine requirements by working with customers (retail).
• Take customer orders by obtaining and verifying information
• Provide product/service information by answering questions; offering assistance.
• Outbound calls to existing accounts and prospects to introduce brands and potentially open new accounts.
• Locate potential business deals by contacting potential partners; discovering and exploring opportunities
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; 
• Answers enquiries by clarifying desired information; locating, and providing information utilizing in house systems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognising opportunities to up-sell accounts; explaining new features.
• Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Essential requirements:

• Native level of German / French / Danish / Swedish / Norwegian / Italian
• Excellent level of English only
• Computer literacy (MS Office and fully proficient in Excel)
• Customer-focus and customer service skills
• Data entry skills
• Good verbal communication and good phone manners
• Building relationship easily – people skills

Desirable attributes:

• Previous experience in an international office environment
• Problem-solving
• Multi-tasking
• Sales experience
• Net suit

Company activity:

• We are a dynamic and entrepreneurial distributor of category leading innovative dog brands for adventure, travel, play and walk.
• The Company represents 25 countries in Europe and we are passionate in our brands and providing excellent customer service, support and building strong trading relationships.
• Our category leading brands offer performance dog gear to enhance and inspire the outdoors, award winning pet travel products, makers of “the best dog ball in the world” and making dog walking easier with fully equipped walking belts...

Location:

• Our office is based in County Durham, near Newcastle-upon-Tyne (North East of England).

Remuneration details:

• A training allowance of £600 a month will be provided to assist with accommodation and subsistence costs.

NB: This remuneration package is not negotiable under ANY circumstances. Any attempt by the applicant to re-negotiate the remuneration will result in immediate and permanent withdrawal of our services.