Customer Service Advisor (IT area)

Main responsibilities:

• Work on the 1sth line support and advisory of international customers
• The receipt of problems reported by users, concerning the operation or interpretation of one or more information systems,
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress,
• Keeping users appraised of progress,
• The maintenance of an inventory of equipment supported by the Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes,

Requirements:

• Good knowledge of one of the following language German or French
• Good knowledge of English (level B2),
• Basic computers skills and basic knowledge on Windows and MS Office,
• Interest in IT and willingness to learn,
• Teamwork skills,
• Responsibility,
• Communicativeness,
• The accuracy and commitment to work,
• Good organization of work,
• Ready to work/relocate to Bydgoszcz

Offer:

• Possibility to work and develop your professional skills in the international environment,
• Competitive salary package,
• Relocation bonus,
• Private medical care,
• Life and disability insurance,
• Interesting trainings and professional development programmes,

If you are interested in please send your resume in English

We will contact you to provide more details about company and offer.