Customer Success Management Internship

 Customer Success Management Internship at Datarade

TL:DR: Join the customer team of our 10-person, Berlin-based B2B startup for min. 6 months, earn €1,800 / month, and empower our customers in their data buying journey on Datarade. 

About Datarade: We’re the world’s largest & fastest-growing Data Marketplace, democratizing access to the most important resource for organizations today. Using data, we can solve the toughest challenges facing businesses, science, and society. Our goal is to making buying and selling data effortless. 

If you're buying data, Datarade enables you to find the data they need for their strategies and decision-making. If you’re selling data, our platform enables you to reach and sell to buyers across the globe with ease.

About the role: As our Customer Success Management intern, you will work directly with our co-Founder & Chief Customer Officer in maximizing the success of our 10,000+ global buy-side clients - the “Data Buyers”. You’ll...

• Help customers find and buy the right data.

• Establish customized success processes and journeys for different customer segments.

• Communicate with an international group of B2B customers across all countries, time zones, and cultures on a daily basis.

• Act as a trusted strategic data expert to enterprise clients, helping them solve their business problems by acquiring the right external data. 

• Act as a friendly data sourcing agent for small and medium-sized companies, helping them buy the right data with maximum efficiency.

• Re-engage former Data Buyers to come back to the platform and up/cross-sell new data products to them.

• Be the go-to contact person for our Data Buyers’ problems, questions, and needs. 

• Follow up on open data transactions and report closed data transactions to our CCO.

• Collect, prioritize, and channel customer feedback to our product team to improve user experience.

Your profile: You…

• Are passionate about engaging B2B customers and helping them solve their problems.

• Have outstanding relationship-building and communication skills in English.

• Enjoy calling customers across the globe and working with different business cultures. 

• Demonstrate an impressive, hands-on, pick-up-the-phone-and-start-dialing approach to tasks and problem-solving. 

• Have a super-positive, high-energy demeanor, a good work ethic, and strong confidence levels

• Are able to take on a lot of professional responsibility and grow your skills

• Are currently studying or have completed business administration or similar business-related studies (Masters or Bachelor level).

• Have already gained some (international) work experience.

• Ideally, are available to start work from June/July 2021 onwards for at least 6 months.

What we offer: 

• Learn fast, win fast, get shit done and gain experience working in the global data economy.

• The space for direct impact on revenue growth by successfully supporting Data Buyers in their journey.

• A VC-backed environment that focuses on growth, growth, and growth.

• Joining an early stage team that is building a global B2B marketplace business.

• €1,800 monthly salary. 

• A small team of talented, enthusiastic, nerdy, and welcoming individuals.

• Regular team outings (or virtual events, depending on Berlin’s Covid restrictions)

• A light and airy “Hinterhof”-office in central Berlin’s Rosenthaler Platz on the 5th floor (pros: gorgeous city views, especially at sunset; cons: no elevator)

• Electronic height-adjustable standing desk with real beechwood tabletop and a little cactus (careful!)

• Great Equipment, Free Mate, Beer, Coffee, Kicker, and Laughter :)
  
  

Are you just as excited as we are? Great! Please apply with a short motivational text (max. 1 page) and your CV via email.

WE LOOK FORWARD TO TALKING TO YOU!