Norwegian Customer Representative

First of all: Who we are and what do we need?

For more than 30 years Bosch Service Solutions offers global innovative services for companies in more than 30 languages. Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing services. Bosch Service Solutions operates as a distinct business unit of the Robert Bosch GmbH and has its headquarter in Frankfurt.

Bosch is a leading international supplier of Business Process Outsourcing solutions for complex, technology –driven services. In addition, we develop, implement and operate new and innovative business models in cooperation with our clients.

We are currently looking for a Customer Representative for a project with a leader and international automotive company.

We are hiring Norwegian native speakers to work in an international project.

How our ideal team member has to be?

-Strong phone contact handling skills and active listening.

-Customer orientation and ability to adapt/respond to different types of characters/situations.

-Excellent communication and presentation skills in Norwegian and English.

-Ability to multi-task, prioritize, and manage time effectively.

-Preferably proven customer support experience and familiarity with CRM systems and practices.

Which your main responsibilities are going to be?

-              Effectively manage incoming calls.

-              Identify and assess customers’ needs to achieve satisfaction.

-      Build sustainable relationships of trust through open and interactive communication.

-       Provide accurate, valid and complete information by using the right methods/tools.

-          Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

-          Keep records of customer interactions, process customer accounts and file documents.

-           Follow communication procedures, guidelines and polices.

What are we offering to you?

- Fixed salary + bonus

- Temporary contract (“Obra y Servicio”) with Bosch Service Solutions (which can turn into a permanent contract in the future)

- From Monday to Friday

- Schedules: from 9h to 18h

- Being part of an international team in a constantly growing company

- Internal training

Our recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, nationality, ideology, politic, race, religion and sexual orientation.