Agente de viajes/ Travel Agent

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Position Summary

 

This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team.

The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments.

As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts.

 

Responsibilities

 

        - Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings

        - Providing proactive consulting to ensure that the best “logical” price suitable for the trip, traveler and corporation has been obtained

        - Creating a compelling experience within each customer contact that produces a highly-satisfied customer and ensures single contact resolution.

     - Ensuring customers’ needs and special contracts/deals between clients & suppliers

      - Acting according to American Express processes, i.e. offering our preferred suppliers

        - Assistance around travel: Visa, clearance of invoices, refunds/cancellations

        - Taking care of quality & feedback

        - Observing standards/guidelines

     - Ability to work in a goal oriented service environment (both sales & service goals)

 

 

Requirements

 

       - Minimum 1 year experience in Amadeus

       - AMADEUS/SABRE proficiency in creating air, hotel and car bookings is a must

       - Bachelor level degree

       - Native or excellent bilingual in the asked language

     - Minimum of 2 years´ experience in a similar position within the business travel industry

       - Strong customer service skills with orientation on quality

       -  Both excellent written and verbal communication skills

        - High knowledge of international geography

        - Research / information gathering and problem solving skills

        - Positive and proactive attitude

        - Punctual

        - Ability to work on own initiative or as part of a team where required

        - Respectful/friendly

        - Self-starter and excellent time management skills

 

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