Spanish Speaking Customer Support | Athens based

We're looking for an Athens-based Customer Support Specialist for the Spanish market. In this role, you will ensure that the organization is meeting the customer’s requirements on a day-to-day basis. You are the Customer support providing the best possible customer service experience while keeping the company’s business needs in perspective.

On a typical day, you’ll:

• Communicate with speed, empathy, and effectiveness with customers via telephone, emails, and online chats
• Identify and assess customers’ needs to achieve customer satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents

Requirements

• Native/ Near-native level of Spanish
• Advanced level of English
• Experience in tourism is desirable, but not essential
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in shifts (no after midnight shifts)
• This position requires all employees to be located in Greece.

Benefits

• Competitive remuneration package (1000 * 14 salaries)
• Monthly performance-based bonuses
• Extra benefits per working day
• Professional growth opportunities in a leading company in the outsourcing industry
• Multinational and multicultural exposure
• Indefinite duration contract

Only CVS in English will be reviewed

This position does not provide visa support

This position requires all employees to be based in Greece