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German Speaking Call Center Advisor in Greece

  • Job vacancy: German Speaking Call Center Advisor in Greece
  • Number of vacancies: 30

Provides telephone and administrative support to the business in relation to call and document management. Performs
a basic analysis of information for the correct telephone management, providing a solution to the client in line with the
guidelines and values of the company.

Work Responsibilities:

  • Be at the forefront of the business, operating via telephone/email to support customers
  • Establish positive engagement with the customers, build relationships and demonstrate fair treatment
  • Conduct affordability assessments in order to fully understand each customer's financial situation and, where appropriate, set up reasonable repayment plans
  • Explain the benefits of reaching their "debt free day", providing clear timescales and information in line with their repayment plans
  • Provide guidance to customers on the availability of free money advice
  • Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Knowledge and skills:

  • Experience in customer service, contact center experience is desirable
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards diverse customer base
  • Service oriented and problem solving mindset
  • Patience and calmness in all situations
  • Ability to work both independently and as a member of a team
  • Desire and energy striving for excellence and quality within the business
  • Native/ Proficient Language skills
  • English Language Skills (B2 level or above)


Rositsa

2 years ago

Tags: flag-gr Student Jobs Athens, Athens, Greece

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