Dutch Customer Support Agent

Our international client is looking for Dutch Customer care agents to handle all customer needs, in an efficient, professional and approachable manner.

Responsibilities

• Handle all the incoming questions and requests via telephone, e-mail and /or chat
• Providing assistants related to sales matters
• Clarifying invoicing and payments (incl. dropping procedure of customers, payments plan, deferred payments and when to cancel costs
• Advising client of Tariff changes (incl. proposing a product change or a discount)
• Increase client’s satisfaction while building and maintaining good and long-term customer relationships

Requirements

• Secondary school level of qualification
• Previous proven customer service experience
• Dutch – native level (oral and written) English - working level
• Experience with CRM systems a plus
• MS Office skills
• Willingness to learn
• Customer oriented
• Strong communication skills
• Able to work autonomously
• Not afraid to take decisions
• Team player with good logical and analytical thinking