Customer Service - German/English language

Arenaline offers a wide range of premium online gaming products developed Igaming’s veterans and top programmers. Our mission is to offer a completely new online gaming experience to customers worldwide. We are rapidly growing and we need new Customer Service Agents to join our Team of Professionals.

Your responsibilities:

1. Help our customers via email, chat and telephone.
2. Manage customer’s accounts.
3. Translation work of bonuses campaigns texts and correspondence.
4. Detect and redirect customer’s complaints and unresolved issues to the designated

resources.

1. Assist Team Leaders by working proactively, communicating with colleagues within internal

departments.

Who are we looking for:

1. Fluent in both German and English.
2. Good communication
3. Microsoft Office Suite literate.
4. A pro-active co-worker with a positive attitude.
5. Customer Service orientation.
6. Attention to details and accuracy.
7. Strong propensity on problem analysis and solving.
8. You must have a high stress tolerance.
9. Ambitious and can imagine a future career in the I-gaming industry.
10. Previous experience in customer service will be considered as an asset.