Internship Customer Advisor & CRM Support at TravelBird

At TravelBird we inspire our travelers each day by bringing them the best offers and the most comfortable booking process, turning their holiday into a hassle free and fully-rounded experience, from the beginning to the end. As a Customer Advisor and CRM Support Intern you will assist our Project Managers and Customer Advisors. They are the team that is responsible for building loyalty among new travelers and retain all existing travelers by making them fall in love with TravelBird all over again. 

Your tasks

• Delivering high-quality service via our support platform;
• Responding to challenging questions from our travelers to travel agents, tour operators and hotels;
• Conducting research on how to further improve the customer journey; 
• Managing both internal and external relationships;
• Research and evaluate customer relation needs;
• Initiate and drive your own CRM related projects;
• Work with the new service features to further improve the effectiveness of our tools;
• Working on several global care and satifaction projects.

Who you are

• Studying a subject relevant to the internship* (e.g. Tourism);
• Have a natural sense for customer needs;
• Capable of finding efficient solutions;
• Proactive; 
• Positive mindset and assertive
• Driven to learn every day;
• Self-motivated and able to think creatively;
• Communicative, enthusiastic and flexible;
• You handle stress and pressure very well;
• Team Player, but also capable of working independently;
• Good communication and writing skills in at leasts English (pre if you speak Dutch/German/French/Danish) 
• You are available for a minimum of 5 months and as soon as possible and full-time (no research);
• Living in Amsterdam or willing to move.

Perks

• Your job is one big adventure with new challenges every day;
• You will work with the most inspiring colleagues within the industry;
• Freedom and responsibility are at the core of our company culture;
• ‘Birdie’ Bootcamp in the famous Vondelpark;
• Vibrant and international office with a view on the historic canals of Amsterdam;
• Free healthy lunch, daily fresh smoothies and our very own barista for delicious coffee;
• Employee discount on TravelBird offers;
• Social Friday drinks;
• A MacBook Pro (lease-lend);
• An internship remuneration of €350,- (gross).