Customer Support Representative

Customer Support Representative (German & Dutch speaking) at Siilo

About Siilo:

Siilo is a secure medical communication app designed for healthcare professionals. More than 400,000 healthcare professionals use Siilo to discuss and coordinate patient care with colleagues both within and beyond their organisational walls. Today, Siilo is the largest medical network in Europe.

At Siilo, we believe that by connecting modern healthcare professionals, simplifying their workflows, and democratising access to expertise and experience, we can improve their quality of life and ultimately patient care worldwide.

Your Job:

We’re seeking an ambitious Customer Support Representative to join Siilo’s growing User Team. This is an exciting opportunity to support the growth of our increasing German user base (our 2nd largest)! Our User Team is the first point of contact for Siilo’s user base of 400,000 healthcare professionals. The team is available on a daily basis to help our users with questions via our messenger and by telephone in order to assist them in the use of our products. We strive to create a consistent and human experience for all of our users. In this role, you will have the opportunity to influence improvements for both the Siilo product and User Team processes.

You will be responsible for:

• Ensuring our user base has the best possible experience using Siilo

• Supporting the growth of our complete user base 

• Giving insights to daily inquiries that healthcare professionals face while using the app 

• Training our users on how to use our products 

• Contributing and sharing insights to aid product development and improvement

• Improving processes of the user team

What we’re looking for from you:

• Excellent communication skills in German, Dutch & English

• Availability to work 8-12 hours/week

• Enthusiastic personality, customer-oriented, empathetic, and analytical

• Ability to be very personable - you're not afraid to pick up the phone and help someone you don't know

• Collaboration - we're open, we ask questions, and we learn from each other