When cancelling 60 days or more before check-in, tenants can get a full refund of their down payment on the rent. The booking fee is not refundable for confirmed bookings.

When cancelling between 30 and 59 days before check-in, tenants can get a 50% refund of their down payment on the rent. The booking fee is not refundable for confirmed bookings.

When cancelling 29 days or less before check-in, there will be no refund on the tenant's down payment on the rent or booking fee.

Important guidance for tenants:

The above refund rules apply, even if government travel restrictions are in place at the time of booking cancellation.
We recommend you consider government travel restrictions in your current location as well as those in the city where the property is located before you make your reservation.
Please be aware that the above refund rules also apply in case of changes of your study or work plans, including for example cancellation of university programmes or internships.
In all circumstances, once a contract has been signed between the tenant and the property owner, the terms of the direct contract will take precedence.
Any funds that have been transferred directly to the property owner, are at the discretion of the property owner to refund to the tenant. This includes the security deposit.
Any refund terms related to early departure are subject to the terms set in the contract signed between the tenant and the property owner, and any changes to those terms are to be agreed directly between the tenant and the owner.

“What happens if the property owner rejects my booking?”

Erasmusu will not make any charge to the tenant’s payment card.

“What happens if the property owner accepts, then later cancels my booking?”

Erasmusu will seek to help the tenant book a replacement property. Should no alternative properties be suitable, Erasmusu will refund 100% of the reservation fee and first rent payment to the tenant.

“What happens if the property owner ends my lease early?”

Once a contract has been signed between the tenant and the property owner, the terms of the direct contract will take precedence.
Any funds that have been transferred directly to the property owner are at the discretion of the property owner to refund to the Tenant. This includes the security deposit.

"What happens if my university programme or internship is cancelled due to new Covid-19 restrictions?"

Please consider that in accordance with our Guarantee and Force Majeure policies we are only able to offer full refunds in cases where you are unable to travel to the booked property due to illness or travel bans. Changes in your study/work plans do not qualify for Force Majeure cancellations. We strongly recommend checking with your university and/or exchange programme before booking.

1 Residências de estudantes em Bilbao