IT- SERVICE DESK ANALYST FRENCH SPEAKERs

Job Description:

UNIQUE OPPORTUNITY for FRESH GRADUATES and CANDIDATES WITH EXPERIENCE both welcome to apply !

Our client a leader in the telecommunications sector World Wide, will provide with further development of your skills by a comprehensive training and getting you involve in a wide range of client services projects with Global Corporations in fields like: Mobile Devices, Tecnology, Communication, Media & Entertainment, Automotive, Aerospace & Defence, Banking, Financial Services, Insurance Services, Manufacturing, Natural Resources and long list more.

The job is based in Prague (Czech Republic). A unique chance for communicative, enthusiastic and motivated individuals looking for the right job, with right employer and the right salary and benefits package.

The role

Receive external and internal inquiries from corporate clients regarding IT issues which they require assistance.
Within your capabilities resolve the issue directly or recommend alternative solutions with the assistance of more experience colleagues in different IT levels.
Follow up the issue with your client and other departments to establish the cause of the issue and record all relevant details in the internal applications. Follow up with the client to ensure customer satisfaction has been reached and the issue is closed.
Keep up to date with updates and changes through out the assigned portfolio.
Further duties as required with your client portfolio or geographical area covered.

Job Requirements:

UNIQUE OPPORTUNITY for FRESH GRADUATES and CANDIDATES WITH EXPERIENCE both welcome to apply !

Our client a leader in the telecommunications sector World Wide, will provide with further development of your skills by a comprehensive training and getting you involve in a wide range of client services projects with Global Corporations in fields like: Mobile Devices, Tecnology, Communication, Media & Entertainment, Automotive, Aerospace & Defence, Banking, Financial Services, Insurance Services, Manufacturing, Natural Resources and long list more.

The job is based in Prague (Czech Republic). A unique chance for communicative, enthusiastic and motivated individuals looking for the right job, with right employer and the right salary and benefits package.

The role

Receive external and internal inquiries from corporate clients regarding IT issues which they require assistance.
Within your capabilities resolve the issue directly or recommend alternative solutions with the assistance of more experience colleagues in different IT levels.
Follow up the issue with your client and other departments to establish the cause of the issue and record all relevant details in the internal applications. Follow up with the client to ensure customer satisfaction has been reached and the issue is closed.
Keep up to date with updates and changes through out the assigned portfolio.
Further duties as required with your client portfolio or geographical area covered.

Requirements: 

Good level of English and fluent to native FRENCH.
User to advance level of M.Office package
Previous experience with internal databases highly beneficial.
Experience in Lotus Notes nice to have
Previous customer contact experience highly benefitial.
Excellent communication skills,
Outgoing personality and great motivation
Organized and reliable with analytical skills.
Secondary School education minimum.

Offer:

Very competitive salary.
Corporate benefit package and social fund
Immediate start
Fantastic working atmosphere in an international environment
Continuous personal development through general training and coaching,
Advanced training here in Prague
Development of all your potential.
Friendly and supportive management