CUSTOMER SUPPORT WITH GERMAN, BRNO / PRAGUE

Company Background:

Our group has been successfully sourcing talented, hardworking professionals for the last 12 years, making us a young but experienced recruitment consultancy in the sector.
By developing strong and honest relationships with both our clients and candidates and providing a level of service that goes beyond traditional recruitment practices we are able to identify the best candidates with the right skills and the right mind set to cover any recruitment needs and assist our candidates to get the best possible job for them. We are experts in putting BEST and BEST together.

Job Description:

Detailed information
For a major international company which operates a support center in Czech Republic to cover other European countries clients needs, we actively looking for candidates who speak English and GERMAN and have at least a minimal knowledge of the administration and general business services operation (the knowledge of Czech is not important). An outstanding and extensive training will be provided in all necessary IT tools as well as understanding of the day to day operations.Take off and develop your career ! become a member of a corporation that identifies potential and assist constantly in its development. To be a part of this global corporation will open the doors to your career progression both here in Czech Republic and around the world.

Scope of employment
Following agreed procedures receives requests for assistance from users in a pleasant and professional manner. Maintains accurate log entries of requests with fault details and contact information.
By adherence to escalation procedures, promptly allocates unresolved calls as appropriate. Maintains log entries and advises users of actions taken.
Following agreed procedures searches documentation and previous requests for assistance on related topics to establish possible solutions to calls. Documents any findings on the call log.
Following agreed procedures responds to requests for assistance from users by providing information to enable users to solve their problems. Maintains accurate log entries of contact with resolution details and follow-up information.
Following agreed procedures, maintains and reports up to date and accurate inventory information on the organization\'s IT assets.

Job Requirements:

Requirements
Time Flexibility
Good verbal and written communication skills in English
Fluency in GERMAN
General IT background preferred
Excellent customer relationship skills
Commitment to teamwork and sensitivity to cultural differences are essential
Strong analytical and problem-solving skills


We Offer

Attractive remuneration package and motivating bonus scheme
Extensive benefits package including five weeks holiday, social activities, lunch vouchers and more
On-going professional training and development
Professional growth opportunities with a global leader in its field