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Customer Support Specialist (Dutch & English speaking)

  • Company name or name of the person in charge: CDK Global
  • Job vacancy: Customer Support Specialist (Dutch & English speaking)
  • Number of vacancies: 1

So who are we and what do we do?

Founded as ADP Dealer Services in 1972, CDK Global is the largest global provider of integrated information technology and digital marketing solutions to automotive dealerships and manufacturers in more than 100 countries worldwide for the world’s biggest car brands.

Although we operate on a global scale, we are small by comparison and that is a good thing. It means that we are still a business where every person matters and where anyone can make an impact on our growth and success.

We have opportunities in a wide range of business areas so wherever in the world you join us, you will get the support, training and tools you need to make significant steps forward in your career.

JOB DESCRIPTION:

The Customer Support Specialist provides a single contact point for CDK Global (International) Customers to direct questions and report problems regarding supported software and hardware. The customer support specialist provides notification of trends and situations to assist other DSI departments in maintaining high levels of service to the Customers.

KEY RESPONSIBILITIES:

  • Follow established departmental procedures and guidelines contained under the department standards.
  • Analyze and document calls and assume ownership of those calls. When needed to transfer to second line support team.
  • Guard calls response & resolution times according to the SLA.
  • Interact with customers regarding support issues, any non-resolved problems, account management issues, call status, issue status and enhancement request status.
  • Communicate regularly with other team members, others within the department or management.
  • Manage or assists CDK Projects on the request of Team leader.

Who do we look for?

We look for people with the right cultural fit. That means being passionate and enthusiastic and having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.

  • Fluent spoken and written Dutch and English
  • Customer relationship oriented - experience in customer service is a plus
  • Higher education non-university
  • Good communication skills
  • Analytical thinking , stress-resistant
  • Eager to learn
  • Be a team player - emphasis on a joint-team effort, share knowledge and expertise
  • Accounting/IT knowledge/ Automotive experience is a plus


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